Help
Common questions about your PureTone account and listening.
Use the email and password you signed up with on the Sign In screen. If you signed up with Sign in with Apple, use that same option to sign back in.
On the Sign In screen, tap “Forgot password?” and enter your account email. You’ll receive a link to set a new password. If the email doesn’t arrive within a few minutes, check your spam folder before reaching out.
If a session won’t start or audio cuts out, check your internet connection and try again. Closing and reopening PureTone also resolves most temporary playback issues.
Tap the favorite control while a piece is playing to save it to My Library. Saved pieces stay in My Library until you remove them, and are tied to your account, so they carry over across devices when you’re signed in.
Save a session to return to it later, and use Listen Again to replay it. Download a session before you go and PureTone plays the local copy automatically, without a connection.
PureTone keeps playing when you lock your device or switch to another app. Playback controls are also available from your device’s lock screen and control center.
Still need help?
Contact us at [SUPPORT EMAIL TO BE CONFIRMED] and we’ll get back to you.